Support Overview
Factory Profiling
Key operational strengths we look for when vetting a factory partner
- Financial strength
- Labor source
- Supply chain integrity
- RND capability
- Capacity
- Shipping records
- Factory KPI reporting
- Existing customer base and capacity demand
- Potential for expansion
- Capability
- Factory org chart and staffing
- Product types/core competencies
- Supporting machinery
- Production process flow
- Production metrics
- Shipment planning
- Vertically integrated or not
- Outsourcing
- Training and competency programs
- Pre-production documentation
- Product and process controls
- In-house testing
Quality Management
Examples of best practices that support a robust quality management system
- Documented records control
- Approved production drawings
- Customer specs and standards
- Regulatory requirements
- Testing protocols/reports
- Raw material specifications
- Risk assessment
- Subcontractor selection/approval process
- Production SOPs
- Established documented inspection procedures
- Protocols for in-line/final production
- QA Inspection reports
- Non-conforming component and product sorting process
- Review of production non-conformities and customer complaints
- Company process to evaluate corrective and preventive actions
- Recording and tracking the effectiveness of outcomes
- Equipment and tooling maintenance schedule
- In-house testing
- Product and packaging
Aftermarket Support
- Failure analysis and corrective action solutions
- Assist in managing onhand inventory with the client
- Claim negotiation
- Returns analysis
- Product quality trends
Expand your supplier network with confidence. Engage our consultancy for factory vetting services.